Privacy Policy

Privacy Policy

  Effective Date: 8-13-2025

  Introduction

  BODY HEALERS CHIROPRACTIC & MASSAGE THERAPY, LLC (“we,” “our,” or “us”) values your privacy and is committed to       protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your     information in accordance with applicable laws, including the Health Insurance Portability and Accountability Act of 1996                 (HIPAA), the Telephone Consumer Protection Act (TCPA), and other privacy regulations.

  1. Information We Collect

  We may collect the following types of information from you:

• Personal Information: Name, mailing address, telephone number, email address, date of birth, and emergency contact information.
• Health Information: Medical history, treatment records, and other Protected Health Information (PHI) necessary for providing chiropractic and massage therapy services.
• Billing Information: Payment card details, insurance information, and billing address.
• Communication Preferences: Consent to receive text messages, emails, or phone calls.

  2. How We Collect Information

  We collect information in the following ways:

• When you schedule an appointment, complete intake forms, or receive services.
• Through our website, email communications, and text messaging services.
• From third-party providers, such as insurance companies or referring healthcare professionals.

3. How We Use Your Information

  We use your information for:

• Delivering chiropractic and massage therapy services.
• Appointment scheduling and reminders.
• Processing payments and insurance claims.
• Sending health-related updates and promotional offers (with your consent).
• Maintaining patient records as required by law.

  4. Text Messaging Communications

  By providing your telephone number to BODY HEALERS CHIROPRACTIC & MASSAGE THERAPY, LLC, you expressly               consent to receive automated and non-automated text messages from us, including, but not limited to, appointment reminders,     scheduling updates, and promotional communications.

• Message Frequency: May vary.
• Rates: Standard messaging and data rates may apply.
• Opt-Out: You may withdraw your consent at any time by replying “STOP” to any text message.
• No Condition of Service: Your consent is not required as a condition of receiving services.
• HIPAA Compliance: We will not send Protected Health Information (PHI) via text message unless you have provided written authorization in accordance with HIPAA.

  5. How We Protect Your Information

  We implement administrative, technical, and physical safeguards to protect your information from unauthorized access, use,         disclosure, alteration, or destruction.

  These safeguards include:

• HIPAA-compliant electronic health record (EHR) systems.
• Secure data encryption for stored and transmitted information.
• Restricted access to patient records by authorized personnel only.

  6. Disclosure of Information

  We may share your information only as permitted or required by law, including:

• With other healthcare providers involved in your care.
• With insurance companies for billing purposes.
• When required by court order, subpoena, or other legal obligations.
• With your written authorization for other purposes.

  7. Third-Party Service Providers

  We may engage third-party vendors to support our operations, including appointment scheduling, billing, and text messaging         services. All vendors handling PHI are required to sign Business Associate Agreements (BAAs) and comply with HIPAA                 regulations.

  8. Your Rights

  Under HIPAA and applicable privacy laws, you have the right to:

• Access and request a copy of your medical records.
• Request corrections to your information.
• Restrict certain uses or disclosures of your information.
• Receive an accounting of disclosures.
• File a complaint with our office or the U.S. Department of Health & Human Services (HHS) if you believe your rights have been violated.

  9. Changes to This Privacy Policy

  We may update this Privacy Policy from time to time. Changes will be posted on our website and will include the “Effective Date”   at the top of the policy. Continued use of our services after such changes indicates your acceptance of the updated policy.

  10. Contact Us

  If you have any questions about this Privacy Policy or your rights, please contact us at:

  BODY HEALERS CHIROPRACTIC & MASSAGE THERAPY, LLC

  72 Raleigh Dr

  Palm Coast, FL 32164

  Phone (386) 331-0589

  Email: dr.lugo@bodyhealersfl.com