Privacy Policy

Privacy Policy
BODY HEALERS CHIROPRACTIC & MASSAGE THERAPY, LLC
Palm Coast, Florida

Effective Date: June 24, 2026
 

  Introduction

 BODY HEALERS CHIROPRACTIC & MASSAGE THERAPY, LLC (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with applicable federal and Florida privacy laws, including the Telephone Consumer Protection Act (TCPA) and, where applicable, the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
  
1. Information We Collect

  We may collect the following types of information from you:

• Personal Information: Name, mailing address, telephone number, email address, date of birth, and emergency contact information.
• Health Information: Medical history, treatment records, and other Protected Health Information (PHI) necessary for providing chiropractic and massage therapy services.
• Billing Information: Payment card details, billing address, and other payment information necessary to process transactions. If we begin accepting insurance in the future, we may also collect insurance-related information for billing and claims processing.
• Communication Preferences: Consent to receive text messages, emails, or phone calls.

2. How We Collect Information

  We collect information in the following ways:

• When you schedule an appointment, complete intake forms, or receive services.
• Through our website, email communications, and text messaging services.
•  From other healthcare providers or referral sources, when authorized or permitted by law.

• If we begin accepting insurance in the future, we may also receive information from insurance carriers related to eligibility, claims, and payment processing.

3. How We Use Your Information

 We use your information for the following purposes:

• Delivering chiropractic and massage therapy services.
• Appointment scheduling and reminders.
• Processing payments.
• Sending health-related updates and promotional offers (with your consent).
• Maintaining patient records as required by law.
• If we begin accepting insurance in the future, we may also receive information from insurance carriers related to eligibility, claims, and payment processing.

4. Text Messaging Communications

  By providing your telephone number to BODY HEALERS CHIROPRACTIC & MASSAGE THERAPY, LLC, you consent to receive automated and non-automated text messages from us, including but not limited to appointment reminders, scheduling updates, and promotional and informational communications.

• Message Frequency: May vary.
• Rates: Standard messaging and data rates may apply.
• Opt-Out: You may withdraw your consent at any time by replying “STOP” to any text message.
• No Condition of Service: Your consent is not required as a condition of receiving services.
• Privacy Notice: We will not send Protected Health Information (PHI) via text message unless you have provided written authorization in accordance with applicable privacy laws.

5. How We Protect Your Information

  We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

  These safeguards include:

• Secure electronic health record (EHR) systems
• Encryption of data in transit and, where applicable, encryption of data at rest
• Restricted access to patient records by authorized personnel only.• Secure electronic health record (EHR) systems

  
6. Disclosure of Information

  We may share your information only as permitted or required by law, including:

• With other healthcare providers involved in your care.
• With payment processors and other service providers necessary to operate our practice.
• If we begin accepting insurance in the future, with insurance companies and related entities for claims processing and payment purposes.
• When required by court order, subpoena, or other legal obligations.
• With your written authorization for other purposes.

7. Third-Party Service Providers

  We may engage third-party vendors to support our operations, including appointment scheduling, electronic health record systems, payment processing, and text messaging services.

We require our service providers who may handle patient information to implement appropriate safeguards to protect such information and to enter into confidentiality or business associate agreements where required by law or applicable regulations.

 
8. Your Rights

  You have the following rights regarding your health and personal information, under applicable federal and Florida privacy laws, including HIPAA where applicable.

• Access and request a copy of your medical records.
• Request corrections to your information.
• Request restrictions on certain uses or disclosures of your information.
• Request an accounting of certain disclosures of your information.
• File a complaint with our office if you believe your privacy rights have been violated.

You may also file a complaint with the U.S. Department of Health & Human Services (HHS) or other applicable regulatory authorities if permitted under applicable law.
 

9. Changes to This Privacy Policy

  We may update this Privacy Policy from time to time. Any changes will be posted on our website and will include an updated “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically. Continued use of our services after any updates are posted indicates that you have reviewed and are aware of the updated policy.

 
10. Contact Us

  If you have any questions about this Privacy Policy or your rights, please contact us at:

  BODY HEALERS CHIROPRACTIC & MASSAGE THERAPY, LLC

  72 Raleigh Dr

  Palm Coast, FL 32164

  Phone: (386) 331-0589

  Email: dr.lugo@bodyhealersfl.com